FAQ - Frequently Asked Questions

When are your auctions?
How do I register and bid at an auction?
When can the goods be inspected?
When will the catalogue be available?
What does (A/F) mean in the catalogue?
How much will something go for?
Do any of the items in the auction have reserve prices?
How do I bid online?
How long will the auction take?
What happens if my bid is successful?
When can goods be paid for?
When & how can goods be picked up?
How do I leave an absentee bid?
Have the items been tested?
Is there any warranty or guarantee?
How do I get my goods packed and sent?
What is the Buyer's Premium?
How do I sell my goods at auction and what does it cost?
What are your Terms and Conditions of Sale?
Can I purchase something prior to auction?
I'm having trouble logging into MGS

When are your auctions?

Details of upcoming auctions are available via our home page. This will list upcoming auctions over the next 2-4 weeks. You can receive email updates on your auctions by registering for your favourite auction categories. We also advertise weekly in Saturday's Adelaide Advertiser under the Auctions General column.

How do I register and bid at an auction?

You must register prior to each auction. This can be done during the inspection times of the auction, usually the day before and the morning of the sale. If you are unable to make it to register, this can be done over the phone. When you wish to bid you need to make sure that you are in view of the auctioneer and that your bidder number is ready to been seen by the auctioneer if you are successful.

When can the goods be inspected?

Generally inspection for in room auctions are the day prior 10am-4pm and morning of the sale from 9am. Onsite auction inspection times vary so it's best to keep an eye on the web site for details. During inspection there will be staff members on hand to help you with any queries that you may have about the items for auction.

When will the catalogue be available?

Catalogues are generally available in the afternoon the day prior to inspection. Catalogues are available via the web site or from our auction rooms/onsite auctions for $2.

What does (A/F) mean in the catalogue?

(A/F) All Faults is used in our catalogues when an item has a known problem. It may mean that the item is not completely faulty but just a certain part of the item has a problem. Please note that this is only listed when MGS are aware of the fault. If (A/F) is not listed it doesn't mean that the item is in perfect working order, it may have a problem that we are unaware of. MGS recommend that the buyer inspects any item they wish to purchase at auction.

How much will something go for?

You can contact us for a rough price guide.

Do any of the items in the auction have reserve prices?

Occasionally some items in our auctions will have reserves prices. MGS can give you an approximate guide on what these items will sell for.

How do I bid online?

A majority of MGS auctions are also webcast via Interbid.

To bid online you need to register here. Once registered you will need to provide your full contact details along with your credit card details for verification. This login will last for all online auctions that we do so you don't have to re-register for every auction. Once the catalogue is available you can log into the auction and starting bidding. Please check you system requirements and the terms & conditions of online bidding carefully so that you don't miss out on anything. If you have problems registering or connecting to an auction please check the Interbid Website

How long will the auction take?

Auction times can vary slightly depending on the type of goods being offered. Generally as a rough guide for general goods is around 120-140 lots per hour. Where as Trucks, Vehicles & higher value items is around 60-80 lots per hour.

What happens if my bid is successful?

If your bid is successful you generally have 24 working hours to pay and pick up your goods. Please double check with us because some auctions do vary. If your goods cannot be paid & picked up within 24 hours you must contact the auctioneer for other arrangements.

When can goods be paid for?

Depending on the type of auction you can usually pay for your goods within 5 minutes of the lot being sold.

For payment MGS accept Cash, Bank Cheque, Credit Card (Surcharge Applies), Internet Banking Payment. Banking Details are available here. MGS are not open on weekends unless stated otherwise.

When & how can goods be picked up?

Depending on the type of auction you can usually pick up your goods within 5 minutes of the lot being sold. At some auctions pick up will not be allowed until the conclusion of the auction. Please check with us prior to the auction.

MGS do not do deliveries. If you are unable to personally pick up your goods you can arrange for your choice of courier to pick up your goods. Packing Fees apply if needed.

How do I leave an absentee bid?

You can either do this in person at the place of the auction, via phone or email. If you decide to email please contact us to confirm that we have received your absentee bids.

To do this via email you can fill out the Absentee Bid Form and send it via email to the auction contact at least 1 hour prior to the start of the auction.

If the auction is a live auction webcast you can leave an absentee bid via our web site. All you need to do is register for the online auction, log into the auction when the catalogue is available, and you can leave your bids from there.

When you leave your absentee bid on a lot, the auctioneer or the live auction webcast system, will then bid automatically for you up to your maximum price as much as is needed.

Have the items been tested?

All items being auctioned by MGS are available for testing during the advertised inspection times. It is recommended that all buyers inspect and test (where possible) any item they wish to bid on. MGS do not thoroughly test any lot.

Is there any warranty or guarantee?

No. All goods are sold as they are. There is no warranty or guarantee on any items. Refunds or Exchanges will not be given. It is recommended that you inspect any item you wish to bid on.

How do I get my goods packed and sent?

If you are unable to pickup your goods in person, depending on the type of auction, we can pack them for you for a small charge but it's up to you to organise you own transport. MGS cannot recommend any courier company. Please research them before organising transport. Please contact us to find out how much packing will be.

What is the Buyer's Premium?

The buyer's premium is the auctioneers fees on top of the bid price. Buyer's premiums vary depending on the type of auction. An example is below of what to look for

Fees: A Buyers Premium of 15.00% Will Apply, Sale is GST Inclusive

In this auction if the knockdown price is $100. The final price will be $115.00 (GST Inclusive).

GST is included in the knock down price. GST is included in the buyer's premium

How do I sell my goods at auction and what does it cost?

The best way is to contact us with what goods you have and from there our expert staff will advise you whether or not your goods are suitable for one of our auctions. MGS work on commission rates when selling vendors goods. Commission rates vary depending on the type of equipment you have. Once the goods have sold at auction a cheque or EFT payment will be sent out approx 10 working days after the auction.

What are your Terms and Conditions of Sale?

Terms and conditions are available here or on the back of your bidders card.

Can I purchase something prior to auction?

No. All items must be sold in auction.

I'm having trouble logging into MGS

If you have forgotten your MGS password click here
To register for access to MGS, Mailing List, Wishlist, Invoices, Interbid online bidding click here.